Information on Potential Data Breach

The department is managing an issue following advice from PageUp that they have experienced a system breach. PageUp is the department’s third party supplier that is used to process external job applications since March 2016.

Information from PageUp regarding the system breach is here:

Pageup’s latest advice states that “while investigations continue, on the balance of probabilities, we believe certain personal data relating to our clients, placement agencies, applicants, references and our employees has been accessed.
We continue to run forensic analysis, but based on our current information we believe data may include names, street addresses, email addresses, and telephone numbers. Some employee usernames and passwords may have been accessed, however current password data is protected using industry best practice techniques including hashing and salting and therefore is considered to be of very low risk to individuals. No employment contracts, applicant resumes, Australian tax file numbers, credit card information or bank account information were affected. No data contained in our Onboarding, Performance, Learning, Compensation or Succession Modules was affected”.

The department recommends those who have used our online recruitment system from March 2016 check that there has been no unusual activity concerning their personal information. The Office of the Australian Information Commissioner (OAIC) provides guidance.

What we have done in response

We have taken the following actions to minimise any possible harm:

  • Updated relevant system administration passwords
  • Contacted PageUp with a series of specific questions surrounding the privacy impact of this incident

If you have any questions please email


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