Complaints form

Please complete the online form to lodge a complaint with the ​Department of Industry, Innovation and Science

Please provide detailed information – while it is not mandatory to provide your name, the more information that you are able to provide will assist us in resolving this matter. 

All information will be confidentially handled.

(Note: If your feedback relates to general website issues, please use the Website Feedback form.)

First Name *
Email *
Address line 2
Description of Complaint *
Describe in detail the nature of your complaint, including where possible names and relevant dates and any evidence that relates to the complaint (including previous correspondence).
Agree to privacy statement
By selecting 'Yes' you have read and agreed to the privacy statement (provided below) of supplying your contact information in the registration form.

If you are having difficulties with completing the form or if you want to include additional attachments and files, please download the complaints form below and email all your information to

Collapsed - Privacy statement

The ​Department of Industry, Innovation and Science (the Department) is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) which regulates how entities may collect, use, disclose and store personal information.  Information obtained from this form may be disclosed to departmental staff for the purposes of investigating and resolving complaints and may be provided to other Commonwealth agencies if the complaint raises issues that relate to that agency. 

Personal information obtained will be stored and held in accordance with the Department’s obligations under the Archives Act 1983 (Cth). Personal information obtained will only be used and disclosed for the purposes outlined above and will not be used or disclosed without your consent, except where authorised or required by law. For further information, please refer to the Department’s Privacy Policy.